【干货】WooCommerce跨境电商卖家与买家电话沟通，常用口语大盘点

虽说做 WooCommerce 跨境电商时，我们与买家最常用的联络方式是邮件，但是邮件有不够及时，而且有些问题在邮件上可能说不清楚，而且来来回回的多次传送邮件，买家可能会比较烦，所以有问题直接电话沟通才是最有效的方式。

但是很多 WooCommerce 跨境电商卖家对于给海外消费者打电话打从心底里犯怵，总觉得自己的口语不够好，或者是听不懂别人的话术。

其实英语对话对于英语的要求还没有书写上那么高，只要掌握了一些基本的话术和句式就很容易沟通，下面跨境电商小编就给大家分享一些与海外买家打电话沟通时可能会用到的一些口语，有需要的朋友不妨收藏下来。

一、开场

Hi, it’s 你的名字 from 你的公司. May I (please) speak to Mr.Smith?
你好，我是 x 公司的 xx，请问您是 Smith 先生吗？

对方不在或正忙
Could you please take a message? Please tell her/him that…
I’d like to leave her/him a message. Please let her/him know that…
能否请您留个讯息，告诉他……

When is a good time to call?
什么时候方便我再次来电？

When is she/he going to be back?
他什么时候回来？

Could you tell him/her that I called, please?
能否转告他我找过他？

Could you ask him/her to call me back, please?
能否转告他请他回电给我？

Okay, thanks. I’ll call back later.
好的，谢谢，我待会儿再打来。

二、有事说事

I’m calling to ask about/discuss/clarify…
I just wanted to ask…
I’m calling about/because…
I’m calling to follow up on…
我打电话来是为了……

纠正对方的说法
I’m sorry, but I think there has been a misunderstanding…

I’m sorry, but it’s not quite right.
不好意思，但我想您有所误解……

与买家确认重要资讯
Let me see if I got that right.
When you say…do you mean…?
So if I understand you correctly…
Just to confirm, …
Just to clarify, you said…
I’m not sure I understand. Did you mean…?
再跟您确认一下，您的意思是……

三、没有听清买家在说什么

I’m sorry, I didn’t catch that. Could you please repeat yourself?
不好意思，我没听清，您能重复一遍吗？

Would you mind spelling that for me?
您能把这个拼写一下给我吗？

Would you mind slowing down?
您能说慢一点吗？

Would you mind speaking up a little bit?
您能说大声一点吗？

四、当通话质量不好时

I’m sorry, could you speak up, please?
Would you mind speaking up a bit?
您能说大声一点吗？

I’m sorry I can’t hear you very well.
I think we have a bad connection.
不好意思线路不好，听不清楚。

五、挂电话时

I will follow up with the requested information soon.
我会尽快跟进您所需的资讯。

I will keep you updated on our progress.
有新的进展我会及时通知您。

Thank you for your time. Have a great day!
谢谢，祝您愉快！